Privacy Policy

Care Compliance Solutions Group Ltd
Effective date: 12 August 2026

Care Compliance Solutions Group Ltd (“CCSG”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you:

  • visit our website;

  • contact us;

  • purchase consultancy, training or other services;

  • book or attend the CQC Registration Masterclass™;

  • complete a Provider Profile, questionnaire, feedback form or testimonial form;

  • subscribe to marketing communications; or

  • otherwise interact with Care Compliance Solutions Group Ltd.

Website: carecompliancesolutionsgroup.co.uk
Email: enquiries@carecompliancesolutionsgroup.co.uk

1. Who is responsible for your information?

Care Compliance Solutions Group Ltd is the data controller for personal information that we determine how and why to process.

We are responsible for handling that information in accordance with applicable UK data protection law.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • postal or business address;

  • business or organisation name;

  • job title or professional role;

  • information about a proposed or existing care service;

  • booking and order details;

  • payment status and transaction references;

  • attendance and participation information;

  • Provider Profile responses;

  • questionnaire and diagnostic responses;

  • feedback and testimonial information;

  • communications you send to us;

  • marketing preferences;

  • website and device information such as IP address, browser information and cookie-related data.

We will only collect information that is reasonably necessary for the purpose for which it is being used.

3. Masterclass and Provider Profile information

If you book the CQC Registration Masterclass™, we may collect additional information required to prepare and deliver the programme.

This may include:

  • your current stage of provider development;

  • proposed service type;

  • proposed regulated activity;

  • intended operating area;

  • Registered Manager status;

  • business-readiness information;

  • governance, workforce and operational-readiness information;

  • learning needs;

  • attendance information;

  • workbook or diagnostic responses where submitted to us.

Please do not provide identifiable service-user information, unnecessary special-category data or confidential third-party information in Masterclass forms or exercises unless we have specifically asked for it and there is an appropriate lawful basis for doing so.

4. Payment information

Payments made through our website may be processed by third-party payment providers, including Stripe, through the Hostinger ecommerce platform.

CCSG does not normally receive or store your full debit or credit card details.

Payment providers may process personal and financial information in accordance with their own privacy policies and legal obligations.

We may receive information such as:

  • customer name;

  • billing information;

  • payment status;

  • transaction amount;

  • transaction reference;

  • refund or dispute information.

5. How we use your information

We may use personal information to:

  • process orders and payments;

  • confirm bookings;

  • deliver consultancy, training and Masterclass services;

  • communicate joining instructions;

  • provide participant resources;

  • administer Provider Profiles and questionnaires;

  • record attendance and completion;

  • issue certificates;

  • respond to enquiries;

  • provide customer support;

  • administer refunds, transfers or cancellations;

  • obtain feedback;

  • administer testimonials where permission has been given;

  • maintain business and financial records;

  • prevent fraud or misuse;

  • improve our services;

  • comply with legal and regulatory obligations;

  • send marketing where permitted.

6. Our lawful bases

Depending on the circumstances, we may process personal information because:

Contract
Processing is necessary to enter into or perform a contract with you, for example when processing a Masterclass booking or delivering consultancy.

Legal obligation
Processing is necessary to meet legal, tax, accounting or regulatory requirements.

Legitimate interests
Processing is necessary for legitimate business purposes, such as improving services, responding to enquiries, preventing misuse, maintaining appropriate business records or managing professional relationships, provided those interests are not overridden by your rights.

Consent
Where consent is required, such as for certain marketing activities or publication of a testimonial, we will ask for it separately.

7. Marketing communications

We may send marketing communications where we have an appropriate lawful basis and where electronic-marketing rules permit us to do so.

Where we ask you to opt in, marketing consent will be separate from acceptance of booking terms.

You can unsubscribe at any time by using the unsubscribe option in an email or by contacting:

enquiries@carecompliancesolutionsgroup.co.uk

The ICO’s current guidance requires businesses to comply with PECR as well as UK data protection law when sending direct marketing by electronic mail.

8. Microsoft Teams and online delivery

The CQC Registration Masterclass™ and other online services may be delivered using Microsoft Teams or another appropriate online meeting platform.

Where you attend an online session, the platform may process information such as:

  • your display name;

  • email address;

  • profile information;

  • device and connection information;

  • chat messages;

  • meeting attendance information.

CCSG does not routinely record the Masterclass unless participants have been informed in advance and an appropriate basis exists.

9. Hostinger and website services

Our website and ecommerce services are hosted or supported by Hostinger.

Hostinger may process technical, website, ecommerce and customer information on our behalf or as an independent provider in accordance with its own contractual and privacy arrangements.

10. Email and automation systems

We may use Hostinger email, Hostinger Reach or other approved systems to manage:

  • booking confirmations;

  • joining instructions;

  • participant resources;

  • reminders;

  • post-event communications;

  • feedback requests;

  • marketing communications where permitted.

Where third-party providers process personal data on our behalf, we expect them to provide appropriate data-protection safeguards.

11. Participant resources and certificates

We may use participant information to:

  • provide controlled access to Masterclass resources;

  • identify the participant associated with a booking;

  • confirm attendance;

  • determine eligibility for a Certificate of Completion;

  • issue certificates;

  • administer any applicable Masterclass Client Credit.

Certificates may contain your name and programme details.

12. Feedback and testimonials

We may ask you to provide feedback following a service or Masterclass.

General feedback may be used internally to improve our services.

We will not publish an identifiable testimonial, photograph, business name or attributed quotation for promotional purposes unless we have an appropriate lawful basis and, where appropriate, your permission.

Consent to publication of a testimonial will be separate from ordinary service feedback.

13. Who we may share information with

Where necessary, personal information may be shared with trusted providers involved in delivering our services, including:

  • Hostinger;

  • Stripe;

  • Microsoft;

  • email and communications providers;

  • professional advisers;

  • accountants or bookkeepers;

  • IT or website support providers;

  • regulatory, law-enforcement or government bodies where legally required.

We do not sell personal information to third parties.

14. International transfers

Some technology providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on appropriate legal safeguards where required.

15. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and dispute-resolution requirements.

Different information may be retained for different periods.

For example:

  • financial and transaction records may be retained in line with applicable tax and accounting requirements;

  • booking and attendance information may be retained for reasonable business-record purposes;

  • marketing information may be retained until you unsubscribe or we no longer need it;

  • unsuccessful or outdated enquiry information may be deleted sooner where there is no continuing need to retain it.

We periodically review information and delete or anonymise it where it is no longer required.

16. Security

We take reasonable organisational and technical measures to protect personal information against:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration;

  • disclosure;

  • destruction.

No online system can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information being processed.

17. Cookies and website analytics

Our website may use cookies and similar technologies for:

  • essential website functionality;

  • ecommerce functionality;

  • security;

  • preferences;

  • analytics;

  • marketing where enabled.

Where consent is legally required for non-essential cookies, we will use an appropriate consent mechanism.

18. Your data-protection rights

Depending on the circumstances, you may have rights including:

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object;

  • rights relating to automated decision-making where applicable;

  • the right to withdraw consent where processing is based on consent.

Some rights are subject to legal limitations or exemptions.

To exercise a right, contact:

enquiries@carecompliancesolutionsgroup.co.uk

We may need to verify your identity before acting on a request.

19. Complaints

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the issue.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

20. Children

Our commercial consultancy and Masterclass services are intended for adults acting in a professional or business capacity.

We do not knowingly design these services to collect personal information directly from children.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our services;

  • changes to technology;

  • changes to providers;

  • legal or regulatory changes.

The latest version will be published on our website.

22. Contact us

For privacy enquiries or data-protection requests, contact:

Care Compliance Solutions Group Ltd

Email: enquiries@carecompliancesolutionsgroup.co.uk

Website: carecompliancesolutionsgroup.co.uk

© 2026 Care Compliance Solutions Group Ltd. All rights reserved.