Refund and Cancellation Policy
Care Compliance Solutions Group Ltd
Effective date: 12 August 2026
This Refund and Cancellation Policy applies to consultancy, training, live online programmes and other services purchased from Care Compliance Solutions Group Ltd (“CCSG”, “we”, “us” or “our”), including the CQC Registration Masterclass™.
1. Masterclass bookings
The Founding Cohort fee for the CQC Registration Masterclass™ is £295 per participant.
A booking is for one named participant and includes both scheduled live half-day sessions.
A place is confirmed once payment has been successfully received and CCSG has issued booking confirmation.
2. Statutory cancellation rights
If you purchase a service from us online as a consumer, you may have a statutory right to cancel the contract within 14 days of entering into it.
Where that right applies and you cancel within the applicable cancellation period before the service has begun, you will normally be entitled to a refund.
Nothing in this policy removes or restricts any statutory consumer right that cannot lawfully be excluded. UK distance-selling rules generally provide consumers with a 14-day cancellation period for service contracts.
3. If a service begins during the 14-day cancellation period
Where you expressly ask CCSG to begin providing a service during the statutory cancellation period and later cancel before the service has been fully completed, CCSG may be entitled to retain or charge a reasonable amount for the proportion of the service already supplied.
Any amount retained will reflect the service actually provided and will not be used as a penalty.
4. Cancellation after the statutory cancellation period
After any applicable statutory cancellation period has expired, requests to cancel, transfer or reschedule will be considered fairly and reasonably.
Where CCSG has already incurred genuine costs or commitments as a direct result of your booking, those may be taken into account when determining any refund.
CCSG will not impose excessive cancellation charges or automatically retain the whole payment where doing so would be unfair. Government guidance confirms that cancellation charges and retained advance payments should be reasonable and proportionate to actual loss.
5. Transfer to another participant
Where reasonably possible, CCSG may allow a Masterclass booking to be transferred to another suitable participant before the programme begins.
Requests must be made in writing to:
enquiries@carecompliancesolutionsgroup.co.uk
The replacement participant may be required to complete the relevant pre-Masterclass information before attending.
6. Transfer to a future cohort
If you are unable to attend, CCSG may, at its discretion and subject to availability, offer a transfer to a future cohort instead of cancellation.
Any transfer arrangement will be confirmed in writing.
7. Non-attendance
Failure to attend all or part of a booked programme does not automatically create a right to a refund.
CCSG will consider the circumstances and may, where reasonable, offer an alternative such as transfer to a future cohort.
Because the Masterclass is designed as a live interactive programme, recordings are not routinely supplied as a substitute for attendance.
8. Cancellation or rescheduling by CCSG
CCSG will make reasonable efforts to deliver programmes as advertised.
If CCSG cancels a programme and cannot provide a suitable alternative date, affected participants will be offered an appropriate remedy, which may include:
transfer to a future cohort; or
a refund of the amount paid for the cancelled programme.
If CCSG reschedules a programme, participants will be informed as soon as reasonably possible.
9. Technical disruption
Where a significant technical problem within CCSG’s reasonable control prevents delivery of a material part of an online programme, CCSG may:
pause delivery;
move participants to a contingency meeting room;
reschedule affected content; or
provide another reasonable remedy.
Technical problems affecting a participant’s own equipment, internet connection or local systems do not automatically create a right to a refund.
10. Consultancy services
Cancellation and refund arrangements for consultancy services may differ depending on:
the work commissioned;
work already completed;
agreed project stages;
third-party costs already incurred; and
the specific engagement terms accepted by the client.
Any service-specific terms supplied at the time of purchase will apply alongside this policy.
11. Participant resources and digital materials
Some CCSG services include digital resources, workbooks or participant materials.
Where separate statutory rules apply to digital content, those rights will continue to apply.
Where legally required, CCSG will obtain any necessary consent before supplying digital content during a statutory cancellation period.
12. How to request cancellation, transfer or refund
Please email:
enquiries@carecompliancesolutionsgroup.co.uk
Include, where possible:
your name;
the email address used for your booking;
the service or Masterclass booked;
the date of purchase; and
what you would like us to do.
Where you are exercising a statutory cancellation right, you do not need to provide a reason unless one is required for another purpose.
13. Refund method
Where a refund is due, it will normally be returned to the original payment method.
Refund processing times may depend on Stripe, your bank or your card provider.
14. Physical returns
The CQC Registration Masterclass™ and CCSG consultancy services are services, not physical goods.
You do not need to post or return anything to our business address in order to cancel a Masterclass or consultancy booking.
15. Contact
Care Compliance Solutions Group Ltd
Email: enquiries@carecompliancesolutionsgroup.co.uk
Website: carecompliancesolutionsgroup.co.uk
© 2026 Care Compliance Solutions Group Ltd. All rights reserved.
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail enquiries@carecompliancesolutionsgroup.co.uk